Question 1

What ages is it for?

Accepted Answer

Kids from about 6 to 12. Parents create the account; children use their own space on your device.

Question 2

Does it work on my phone?

Accepted Answer

Yes. It runs in the browser on phones, tablets and computers. Android and iPhone apps are coming.

Question 3

Can both parents use it?

Accepted Answer

Yes. Invite a co-parent or guardian; extra grown-up places are available on every plan.

Question 4

Is there a template to start from?

Accepted Answer

Yes. Ready-made days for different ages, including a homeschool day — copy one and change anything.

Question 5

How do my kids open their space?

Accepted Answer

On your device, open a child's space from your Home. Leaving it needs your password, so the rest stays yours.

Question 6

Can I choose the sounds?

Accepted Answer

Yes. For each child, choose which notifications they get and the sound: beep, chime, fanfare, bubbles or silent.

Question 7

Is real money involved?

Accepted Answer

No. Points can be shown as money in your currency, but no money moves. If a reward is pocket money, you hand it over yourself.

Question 8

Who sets the prices?

Accepted Answer

You do. You choose every reward in the shop and what it costs in stars; change them any time.

Question 9

Do points count before I approve?

Accepted Answer

No. A checked item waits in your inbox, and its stars land only after a grown-up says yes.

Question 10

Can some things approve themselves?

Accepted Answer

Yes. Turn on auto-approve for the items you trust them with; their stars land as soon as they check them.

Question 11

Where do I set up holidays and school breaks?

Accepted Answer

Public holidays come from your country and province or state. Add school breaks in the calendar, or a holiday list that takes over on its dates.

Question 12

Can each child have different subjects?

Accepted Answer

Yes. Each child has their own lists; copy a day to a sibling and change it for them.

Question 13

Is it free?

Accepted Answer

Yes, every feature is free during the beta. When plans start we'll tell you 30 days before, and nothing is charged without your choice.

Question 14

Can I buy in the app?

Accepted Answer

Plans are bought here on the website. The apps sign in to the same account.

Question 15

What happens after the beta?

Accepted Answer

We email you 30 days before plans start. You choose a plan — or simply don't, and nothing is charged.

Question 16

Can I cancel any time?

Accepted Answer

Yes, in Settings → Subscription. Your plan stays active until the end of the period you paid for, and you are not charged again.

Question 17

Do you give refunds?

Accepted Answer

A full refund within 14 days of your first payment or of a yearly renewal. Your local law may give you more — it always comes first.

Question 18

Which currencies can I pay in?

Accepted Answer

US and Canadian dollars, Brazilian reais, euros and British pounds. In Brazil, the EU and the UK the price shown includes tax.

Question 19

Is my children's data safe?

Accepted Answer

We collect only what the app needs, never show ads, never sell data and never use children's data to train AI. You can download or delete everything.

Question 20

How do I turn on two-step sign-in?

Accepted Answer

In Settings → Security, add an authenticator app; you'll enter its code after your password.

Question 21

How do I delete my account?

Accepted Answer

In Settings, or with the “Delete my account” link at the bottom of this site. Everything is deleted 30 days later; sign in before then to cancel.

How can we help?

Questions parents ask most